These are results for the Q4 2014 survey among SaaS businesses around Southeast Asia. See more.
While for analytics, tech and marketing we found clear leading platform used by more than 2/3 SaaS companies in the region, it's not the case for customer support. For a big part, there is not even a dedicated software in use, companies managing it through simple emails.
Among the 60% of companies having in place a dedicated solution, ZenDesk is the leading one, followed by UserVoice and FreshDesk.